Return Policy

If you're not satisfied with your purchase, you can return the product for the purchase price (minus the delivery charges, gift wrap and other charges). Product must be in its original packaging.

Return it within 7 days of delivery to the nearest Pet House Store located in Alrai and we'll replace it or refund the cost of the item.

Before returning the product, pack the product securely in the original product packaging, if possible. Please include all paperwork, parts and accessories. All products must be returned in good condition to ensure credit.